UNDERWRITERS & CONTACTS
Complaints & Compliments Process
STEP 1:
Internal Complaints
Address: Suite 9A, Monpark Building, 76 Skilpad Road, Monument Park, Pretoria, 0181
Tel: 0861 27 3342
Email 1: complaints@groupsrus.co.za
Email 2: compliance@groupsrus.co.za
STEP 2:
External Complaints
FAIS Ombudsman
Address: PO Box 74571, Lynwood Ridge, 0040
Tel: (012) 762 5000 | (012) 470 9080
Fax: 086 764 1422 | (012) 348 3447
Email: info@faisombud.co.za
Web: www.faisombud.co.za
STEP 3:
National Financial Ombud
Head Office Address: 110 Oxford Road, Houghton Estate, Illovo, Joburg, 2198
CPT Address: Claremont Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
Tel: 0860 800 900
Email: info@nfosa.co.za
Web: www.nfosa.co.za
Claims
Assistance
E-mail: claims@groupsrus.co.za
Number: +27(0) 86 127 3342
Compliance Guidelines and Policies
Webpage: www.groupsrus.co.za